Bringing technology to the brand image of luxury groups
Luxury groups are committed to providing their customers with an exceptional experience. Such an experience is played out in particular in a highly personalized customer relationship and an impeccable brand image.
To achieve this, customer and product data must be valued. Umanis brings you consulting, design and implementation of solutions which may help you reach this goal and ensure a digital transformation in accordance with luxury codes.
The premium quality challenges of the luxury sector
The quality of customer experience in the luxury sector is based on several pillars :
360-degree knowledge of the customer, a preserved brand image throughout the digital sphere, optimized processes such as wholesale and supply chain on which the quality of high-end products depends.
Addressing these challenges requires constant requests for precise data and information held by the company. However, luxury groups often hold their data repository in silos separating notably different product lines. They need to find the right technological solutions to reconcile them and ensure convergence towards a high-level experience and brand image.
We help luxury players take control of their data, streamline their business processes and enrich their customer experience with solutions designed for their brand.
Our offer for the luxury sector
We work with luxury groups on the following axes :
Audit and consulting
Help with the choice of market tools and adaptation of the solutions in place
Development of specific solutions
Implementation and maintenance
Our added value
Many luxury groups recognize the expertise of our teams in their sectoral issues such as wholesale, supply chain and the digital adapted to luxury.
We dedicate an industry expert to each project and pay particular attention to brand image challenges, agility and responsiveness.