CRM : a global and personalized strategy
CRM is much more than a configured and interfaced software solution: it is a real global strategy, which starts by attracting customers and goes as far as convincing them to promote your company's brand.
A successful CRM is one that can manage customer relationship while generating a real return on investment. Umanis supports you in installing the CRM system that will bring the highest added value to you and your customers.
CRM challenges for our clients
Each company understands the interest of the virtuous circle in which it first promotes its brand, then captures the needs, responds to them with an ever more personalized range of products and services and measures the perceived quality and satisfaction in the user experience. In return, the loyal customer, now your ambassador, praises your brand.
However, driving this strategy follows no ready-made recipe. Each context is unique and in order to reach the highest ROI, the company must above all know itself objectively. The strengths at the heart of its identity, its weaknesses and its capacity for progress: through this analysis wise choices can be made in terms of solutions and CRM integration approach.
Umanis will help you define the most relevant CRM strategy for your business.
We will share with you our know-how capitalized on more than 50 builds covering all areas, the continuous and certifying CRM training of our devices, our technological intelligence as well as our partnerships with a host of leading CRM market publishers.
While a CRM integration project may shake up your business processes, you can rely on Umanis to ensure a controlled transition to optimized customer relationship management.
An independent and customized CRM offer
Umanis has developed an offer that takes into account each company’s context, including:
Expertise in flagship CRM software and alternative publishers,
An approach adapted to the maturity, pace and budgetary capacity of your company,
Know-how in terms of change and data quality for guaranteed user support.
Our added value
Mutual funds, private manufacturers and a number of public organizations such as the cooperation network of the French Chambers of Agriculture have placed their trust in us again and again over the past ten years to enrich and leverage their customer data heritage.